There are 2 main reasons why a room change needs to be conducted:
Avoid missing items or lost luggage during the room change process. Ensure that the guest belongings are placed in the new room according to the guest’s request or as in the original set up as per the previous room. Ensure applicable procedures are fully adhered to by the staff concerned, especially GSAs/GREs, Bellmen, Laundry, Housekeeping and Room Service Staff and other related staff. Enable proper follow-up on other processes, e.g., message handling, wake up calls, etc. Telephone, concierge, laundry, room service etc. Ensure that PMS is updated accordingly with the latest information, very important for other PMS users, e.g. Avoid guests’ inconvenience and/or complaints during the change process. Pacify guests with instant solution to room dissatisfaction. Click HERE to download Premium Training manuals. Click HERE to download 300+ Training Videos. Click HERE to download Premium Housekeeping Course.
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