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Fidelio front office tutorial
Fidelio front office tutorial




fidelio front office tutorial

There are 2 main reasons why a room change needs to be conducted:

  • Avoid missing items or lost luggage during the room change process.
  • Ensure that the guest belongings are placed in the new room according to the guest’s request or as in the original set up as per the previous room.
  • Ensure applicable procedures are fully adhered to by the staff concerned, especially GSAs/GREs, Bellmen, Laundry, Housekeeping and Room Service Staff and other related staff.
  • fidelio front office tutorial

  • Enable proper follow-up on other processes, e.g., message handling, wake up calls, etc.
  • Telephone, concierge, laundry, room service etc.
  • Ensure that PMS is updated accordingly with the latest information, very important for other PMS users, e.g.
  • Avoid guests’ inconvenience and/or complaints during the change process.
  • Pacify guests with instant solution to room dissatisfaction.
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  • fidelio front office tutorial

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  • Fidelio front office tutorial